VEIA Supplies has a 30-day return policy, which means you have 30 days after receiving your item to request a return. REQUEST A RETURN HERE

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or order number (link above will sign in to your order history). Return shipping is the responsibility of the customer and will be deducted from your total refund amount. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Contact us for any return question at info@veiasupplies.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

VEIA will not accept returns on sale items or gift cards. Once an item has been used or the tags have been removed it can not be returned. If you'd like to file a warranty claim, please do so on our warranty claim form.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@veiasupplies.com.